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Case file

Prepaid & gift cards

Complaint 18307024 Branch Messenger

Explained
Product
Prepaid card · Payroll card
Detail
Trouble using the card to spend money in a store or online
From
Tennessee 380XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Dec 26, 2025Complaint received
  2. Dec 26, 2025Sent to Branch Messenger
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Branch Messenger complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Sep 29, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNJExplainedYes
Sep 21, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTNExplainedYes
Jul 15, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jun 8, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMOHExplainedYes
May 8, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLExplainedYes
Nov 25, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardCAExplainedYes
Oct 13, 2025Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMGAExplainedYes
Sep 2, 2025Prepaid & gift cardsTrouble using the cardProblem with direct depositOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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