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Complaint log

Branch Messenger complaint log

The newest complaints about Branch Messenger, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 6, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Nov 4, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Nov 2, 2026Payday & personal loansIssues with repaymentMIExplainedYes
Oct 30, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletPAExplainedYes
Oct 29, 2026Debt relief & credit repairUnauthorized withdrawals or chargesPAExplainedYes
Oct 29, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Oct 28, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Oct 27, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Oct 27, 2026Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Oct 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Oct 21, 2026Bank accountsManaging an accountDeposits and withdrawalsGAExplainedYes
Oct 20, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Oct 19, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMSExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 13, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
Oct 10, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Oct 8, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Oct 8, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountFLExplainedYes
Oct 7, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Oct 6, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes
Oct 6, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Sep 29, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNJExplainedYes
Sep 28, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Sep 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Sep 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 23, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardFLExplainedYes
Sep 22, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Sep 22, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Sep 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardKYExplainedYes
Sep 21, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTNExplainedYes
Sep 15, 2026Bank accountsManaging an accountProblem using a debit or ATM cardVAExplainedYes
Sep 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Sep 9, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Sep 8, 2026Money transfers & appsFraud or scamVAExplainedYes
Sep 4, 2026Bank accountsManaging an accountDeposits and withdrawalsMIExplainedYes
Sep 2, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
Sep 1, 2026Money transfers & appsMoney was not available when promisedAZExplainedYes
Aug 31, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferILExplainedYes
Aug 28, 2026Money transfers & appsOther transaction problemCAExplainedYes
Aug 28, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Aug 27, 2026Money transfers & appsMoney was not available when promisedTXExplainedYes
Aug 17, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Aug 17, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletFLExplainedYes
Aug 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedPAExplainedYes
Aug 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMOExplainedYes
Aug 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTNExplainedYes
Aug 10, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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