Bank · complaint record
Branch Messenger complaints
Filed under Branch Messenger, Inc.
Consumers have filed 381 complaints about Branch Messenger since 2022, 205 of them in the last 12 months (+65% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 38th most complained-about of 188 banks & credit unions this year.
Weak response record. How it works
- Complaints on record
- 381
- Last 12 months
- 205
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 14
- Rank
- #38 of 188
Since February 2022
+65% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 6, 2026
Most complained-about banks & credit unions
Branch Messenger complaints by month
The busiest month was March 2026 (25 complaints). Complaints in the last 12 months are up 65% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Branch Messenger answered last 12 months
- Closed with explanation205100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend3/15+65% vs last year
What Branch Messenger complaints are about
Top Branch Messenger problems last 12 months
Inside "Managing an account"
- Problem using a debit or ATM card 76
- Deposits and withdrawals 34
- Funds not handled or disbursed as instructed 15
- Problem making or receiving payments 6
- Problem accessing account 5
- Banking errors 5
Where Branch Messenger complaints come from
Most complaints: California (51), Florida (43), Texas (40), Georgia (21), Arizona (20).
Branch Messenger compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | First Horizon BankBank accounts | 73 | 240 | B |
| 2 | Relay FinancialBank accounts | 4 | 225 | F |
| 3 | FourLeaf Federal Credit UnionBank accounts | 53 | 214 | C |
| 4 | Branch MessengerBank accounts | 48 | 205 | D |
| 5 | Banco Popular de Puerto RicoBank accounts | 61 | 204 | C |
| 6 | Revolut TechnologiesBank accounts | 46 | 187 | D |
| 7 | Schoolsfirst Federal Credit UnionBank accounts | 54 | 185 | C |
| 8 | Arvest BankBank accounts | 58 | 175 | C |
Compare side by side: Branch Messenger vs First Horizon Bank · Branch Messenger vs Relay Financial · Branch Messenger vs FourLeaf Federal Credit Union · Branch Messenger vs Banco Popular de Puerto Rico
What people say about Branch Messenger
All experiencesNo experiences with Branch Messenger yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Branch Messenger complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 6, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 4, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Nov 2, 2026 | Payday & personal loans | Issues with repayment | Explained |
| Oct 30, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 29, 2026 | Debt relief & credit repair | Unauthorized withdrawals or charges | Explained |
| Oct 29, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 24, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about Branch Messenger
How many complaints does Branch Messenger have?
Branch Messenger has 381 complaints on record since February 2022, including 205 in the last 12 months and 14 in the last 30 days. That makes it number 325 of every company by complaints this year.
Does Branch Messenger respond to complaints?
Yes. Branch Messenger answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 48/100 (grade D).
What do people complain about most with Branch Messenger?
The most common problems are managing an account (142), problem with a purchase or transfer (64), problem with a lender or other company charging your account (42).
Is Branch Messenger legit?
Branch Messenger is a real company with a public complaint record: consumers have complained about it 381 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Branch Messenger legit? for the signals, red flags and how to protect yourself.
Are complaints about Branch Messenger going up or down?
Up. There were 205 complaints in the last 12 months against 124 in the 12 before (+65%). See every month.
How do I file a complaint against Branch Messenger?
Complain to Branch Messenger in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Branch Messenger complaints come from?
Most come from California (51), Florida (43), Texas (40). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Branch Messenger
No comments yet. Start the conversation - questions are welcome too.