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Mortgages

Complaint 18429073 Castle and Cookie Mortgage

Explained
Product
Mortgage · FHA mortgage
Detail
Account status incorrect
From
Texas 76018
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Jan 2, 2026Complaint received
  2. Jan 12, 2026Sent to Castle and Cookie Mortgage (10 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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