Case file
Credit reporting
Complaint 18448994 Synchrony
Explained- Product
- Credit reporting or other personal consumer reports · Other personal consumer report
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 4, 2026Complaint received
- Jan 4, 2026Sent to Synchrony
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Synchrony complaints about problem with a company's investigation into an existing issue
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | GA | In progress | Yes |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | IL | In progress | Yes |
| Sep 1, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | TX | Explained | Yes |
| Aug 30, 2026 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | PA | Explained | Yes |
| Aug 28, 2026 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | NC | Explained | Yes |
| Jun 23, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | OH | Explained | Yes |
| Jun 18, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Jan 24, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | NJ | Explained | Yes |
| Dec 22, 2025 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | - | Explained | Yes |
| Dec 17, 2025 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | FL | Explained | Yes |
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