Case file
Student loans
Complaint 18606647 Heartland Payment Systems
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Difficulty submitting a dispute or getting information about a dispute over the phone
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jan 9, 2026Complaint received
- Jan 9, 2026Sent to Heartland Payment Systems
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Heartland Payment Systems complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 21, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | OR | Explained | Yes |
| Jul 8, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | GA | Explained | Yes |
| May 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | TX | Explained | Yes |
| Mar 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | MI | Explained | Yes |
| Feb 20, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WA | Explained | Yes |
| Feb 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WA | Explained | Yes |
| Oct 20, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | Explained | Yes |
| Sep 6, 2025 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | CT | Explained | Yes |
| Jul 27, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | VA | Explained | Yes |
| Jun 17, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | PA | Explained | Yes |
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