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Credit reporting

Problem with a company's investigation into an existing problem

Consumers have filed 2,557,759 complaints about this, 1,261,531 in the last 12 months (+56%), against 1,648 companies. The most complained-about is TransUnion. Companies closed 32% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Their investigation did not fix an error on your report1,342,06352%
  • Investigation took more than 30 days984,74039%
  • Was not notified of investigation status or results137,8275%
  • Difficulty submitting a dispute or getting information about a dispute over the phone49,4582%
  • Problem with personal statement of dispute43,6712%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNYIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysLAIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysFLIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNJIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysCAIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTNIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysCAIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneTXIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLIn progressYes
Nov 15, 2026TransUnionCredit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXIn progressYes

Your rights with credit bureaus & report companies

Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.

Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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