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Complaint log

Heartland Payment Systems complaint log

The newest complaints about Heartland Payment Systems, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 10, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes
Nov 6, 2026Money transfers & appsUnexpected or other feesUTExplainedYes
Nov 4, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Nov 2, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAExplainedYes
Oct 31, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedIDExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 29, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardNCExplainedYes
Oct 29, 2026Money transfers & appsMoney was not available when promisedMIExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceCOExplainedYes
Oct 28, 2026Student loansGetting a loanLoan opened without my consent or knowledgeNJExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 20, 2026Student loansIncorrect information on your reportAccount information incorrectWAExplainedNo
Oct 20, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNJExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCOExplainedYes
Oct 9, 2026Credit cardsFees or interestProblem with feesFLExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceMNExplainedYes
Sep 29, 2026Bank accountsClosing an accountCan't close your accountNHExplainedYes
Sep 29, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Sep 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Sep 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMTExplainedYes
Sep 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMNExplainedYes
Sep 23, 2026CryptoOther transaction problemNJExplainedYes
Sep 23, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Sep 19, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Sep 16, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Sep 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
Sep 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedYes
Sep 8, 2026Money transfers & appsOther transaction problemFLExplainedYes
Sep 6, 2026Money transfers & appsUnauthorized transactions or other transaction problemTNExplainedYes
Sep 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Sep 1, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNYExplainedYes
Sep 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINExplainedYes
Aug 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Aug 28, 2026Money transfers & appsFraud or scamCAExplainedYes
Aug 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Aug 27, 2026Money transfers & appsFraud or scamCAExplainedYes
Aug 26, 2026Debt collectionWritten notification about debtDidn't receive notice of right to disputeNJExplainedYes
Aug 24, 2026Money transfers & appsOther service problemNJExplainedYes
Aug 21, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysORExplainedYes
Aug 20, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCExplainedYes
Aug 17, 2026Money transfers & appsUnauthorized transactions or other transaction problemTXExplainedYes
Aug 17, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Aug 17, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Aug 14, 2026Credit cardsFees or interestProblem with feesMOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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