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Case file

Prepaid & gift cards

Complaint 18863633 Regions Bank

Explained
Product
Prepaid card · Payroll card
From
California 93535
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 20, 2026Complaint received
  2. Jan 20, 2026Sent to Regions Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Regions Bank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Prepaid & gift cardsUnexpected or other feesNYExplainedYes
Sep 28, 2026Prepaid & gift cardsUnexpected or other feesUTExplainedYes
Sep 21, 2026Prepaid & gift cardsUnexpected or other feesTNMoney backYes
Aug 18, 2026Prepaid & gift cardsUnexpected or other feesCAMoney backYes
Jul 6, 2026Prepaid & gift cardsUnexpected or other feesSCExplainedYes
Apr 24, 2026Prepaid & gift cardsUnexpected or other feesINExplainedYes
Apr 9, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Mar 2, 2026Prepaid & gift cardsUnexpected or other feesGAExplainedYes
Feb 9, 2026Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Jan 24, 2026Prepaid & gift cardsUnexpected or other feesAZMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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