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Money transfers & apps

Complaint 19058931 Citibank

Explained
Company
Citibank
Product
Money transfer, virtual currency, or money service · Foreign currency exchange
From
New York 10710
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 28, 2026Complaint received
  2. Jan 28, 2026Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 28, 2026Money transfers & appsUnexpected or other feesMDExplainedYes
Jun 24, 2026Money transfers & appsUnexpected or other feesMDExplainedYes
Mar 12, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Mar 9, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Mar 4, 2026Money transfers & appsUnexpected or other feesILExplainedYes
Nov 29, 2025Money transfers & appsUnexpected or other feesWAExplainedYes
Oct 29, 2025Money transfers & appsUnexpected or other feesCAExplainedYes
Oct 27, 2025Money transfers & appsUnexpected or other feesFLExplainedYes
Jul 17, 2025Prepaid & gift cardsUnexpected or other feesCTMoney backYes
Apr 27, 2025Money transfers & appsUnexpected or other feesMDMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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