Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Student loans

Complaint 1914883 Phoenix Financial Services

Explained
Product
Student loan · Federal student loan servicing
Detail
Having problems with customer service
From
New Jersey 08075
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. May 7, 2016Complaint received
  2. May 11, 2016Sent to Phoenix Financial Services (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Phoenix Financial Services?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Phoenix Financial Services's record

More Phoenix Financial Services complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jan 19, 2017Student loansDealing with my lender or servicerKeep getting calls about my loanDCExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience