Complaint log
Phoenix Financial Services complaint log
The newest complaints about Phoenix Financial Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 10, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 6, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Mar 3, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 10, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 29, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 18, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 4, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Dec 3, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Nov 12, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 8, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 1, 2024 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 28, 2024 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Oct 24, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 23, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 22, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Oct 21, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 18, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 18, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Oct 17, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 17, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 15, 2024 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 15, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 8, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 8, 2024 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
| Oct 2, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 1, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Sep 30, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 28, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Sep 25, 2024 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Sep 25, 2024 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Fixed |
| Sep 23, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Sep 22, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Sep 22, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Sep 19, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 18, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Sep 17, 2024 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Sep 16, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 16, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Sep 13, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 13, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Sep 12, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 12, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 12, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Fixed |
| Sep 11, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 11, 2024 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Sep 6, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 4, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 4, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Sep 1, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Aug 26, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works