Debt collector · complaint record
Phoenix Financial Services complaints
Filed under Phoenix Financial Services LLC
Consumers have filed 2,913 complaints about Phoenix Financial Services since 2014, none in the last 12 months. It answered 98.2% on time and closed 4% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2,913
- Last 12 months
- 0
- Answered on time
- 98.2%
- Closed with relief
- 4%
- Last 30 days
- 0
- Rank
- -
Since September 2014
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Mar 10, 2025
Phoenix Financial Services complaints by month
The busiest month was March 2023 (105 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Phoenix Financial Services answered all time
- Closed with monetary relief10%
- Closed with non-monetary relief1264.3%
- Closed with explanation2,78595.6%
- Closed10%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Phoenix Financial Services complaints are about
Top Phoenix Financial Services problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 734
- Debt was paid 255
- Debt was result of identity theft 205
- Debt was already discharged in bankruptcy and is no longer owed 30
Where Phoenix Financial Services complaints come from
Most complaints: Texas (638), Florida (509), Georgia (160), California (155), Ohio (143).
Phoenix Financial Services compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | Phoenix Financial ServicesDebt collection | - | 0 | - |
Compare side by side: Phoenix Financial Services vs Green Square · Phoenix Financial Services vs EMoneyUSA · Phoenix Financial Services vs Mullooly Jeffrey Rooney & Flynn · Phoenix Financial Services vs Credit World Services
What people say about Phoenix Financial Services
All experiencesNo experiences with Phoenix Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Phoenix Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 10, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 6, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Mar 3, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 10, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 29, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 18, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 4, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Dec 3, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Nov 12, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 8, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 1, 2024 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 28, 2024 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
Questions about Phoenix Financial Services
How many complaints does Phoenix Financial Services have?
Phoenix Financial Services has 2,913 complaints on record since September 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Phoenix Financial Services respond to complaints?
Yes. Phoenix Financial Services answered 98.2% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Phoenix Financial Services?
The most common problems are attempts to collect debt not owed (1,224), written notification about debt (641), incorrect information on your report (244).
Is Phoenix Financial Services legit?
Phoenix Financial Services is a real company with a public complaint record: consumers have complained about it 2,913 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Phoenix Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Phoenix Financial Services?
Complain to Phoenix Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Phoenix Financial Services complaints come from?
Most come from Texas (638), Florida (509), Georgia (160). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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