Case file
Money transfers & apps
Complaint 20174863 Xoom
Explained- Product
- Money transfer, virtual currency, or money service · International money transfer
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Mar 11, 2026Complaint received
- Apr 15, 2026Sent to Xoom (35 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Xoom complaints about money was not available when promised
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 30, 2026 | Money transfers & apps | Money was not available when promised | - | Explained | Yes |
| Apr 22, 2026 | Money transfers & apps | Money was not available when promised | MA | Explained | Yes |
| Jan 3, 2026 | Money transfers & apps | Money was not available when promised | NC | Explained | Yes |
| Aug 21, 2025 | Money transfers & apps | Money was not available when promised | FL | Explained | Yes |
| Aug 16, 2024 | Money transfers & apps | Money was not available when promised | CT | Explained | Yes |
| Oct 6, 2023 | Crypto | Money was not available when promised | NJ | Explained | Yes |
| Aug 20, 2023 | Money transfers & apps | Money was not available when promised | TX | Explained | Yes |
| May 5, 2023 | Money transfers & apps | Money was not available when promised | - | Explained | Yes |
| Feb 3, 2023 | Money transfers & apps | Money was not available when promised | MA | Explained | Yes |
| Nov 9, 2022 | Money transfers & apps | Money was not available when promised | CA | Explained | Yes |
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