Payment company · complaint record
Xoom complaints
Filed under XOOM CORPORATION
Consumers have filed 297 complaints about Xoom since 2013, 8 of them in the last 12 months (-38% on the year before). It answered 100% on time and closed 50% with relief for the customer. The most common problem is money was not available when promised. It is the 31st most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 297
- Last 12 months
- 8
- Answered on time
- 100%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- #31 of 72
Since July 2013
-38% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Aug 27, 2026
Most complained-about payment apps & money transfer services
Xoom complaints by month
The busiest month was February 2021 (23 complaints). Complaints in the last 12 months are down 38% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Xoom answered all time
- Closed with monetary relief5418.2%
- Closed with non-monetary relief3411.4%
- Closed with explanation20970.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Xoom complaints are about
Top Xoom problems
Where Xoom complaints come from
Most complaints: California (41), Texas (29), Florida (22), New York (19), New Jersey (17).
Xoom compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | XoomMoney transfers & apps | - | 8 | - |
Compare side by side: Xoom vs Ria Envia · Xoom vs Bill.Com · Xoom vs Global Tel*Link · Xoom vs Airtm
What people say about Xoom
All experiencesNo experiences with Xoom yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Xoom complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 27, 2026 | Money transfers & apps | Fraud or scam | Money back |
| Aug 2, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Jul 30, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Jun 2, 2026 | Money transfers & apps | Other transaction problem | Fixed |
| May 27, 2026 | Money transfers & apps | Fraud or scam | Money back |
| Apr 22, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 11, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Jan 3, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Sep 25, 2025 | Money transfers & apps | Other transaction problem | Fixed |
| Sep 17, 2025 | Money transfers & apps | Incorrect exchange rate | Explained |
| Sep 12, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Sep 8, 2025 | Money transfers & apps | Problem with customer service | Explained |
Questions about Xoom
How many complaints does Xoom have?
Xoom has 297 complaints on record since July 2013, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Xoom respond to complaints?
Yes. Xoom answered 100% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix; 37.5% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Xoom?
The most common problems are money was not available when promised (73), fraud or scam (48), other transaction problem (77).
Is Xoom legit?
Xoom is a real company with a public complaint record: consumers have complained about it 297 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Xoom legit? for the signals, red flags and how to protect yourself.
Are complaints about Xoom going up or down?
Down. There were 8 complaints in the last 12 months against 13 in the 12 before (-38%). See every month.
How do I file a complaint against Xoom?
Complain to Xoom in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Xoom complaints come from?
Most come from California (41), Texas (29), Florida (22). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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