Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit cards

Complaint 2018412 USAA

Explained
Company
USAA
Product
Credit card
Issue
Rewards
From
Iowa 51104
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes complaint is the result of an isolated error
  1. Jul 19, 2016Complaint received
  2. Jul 20, 2016Sent to USAA (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with USAA?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See USAA's record

More USAA complaints about rewards

ReceivedAboutIssueStateAnswerOn time
Apr 18, 2017Credit cardsRewardsCOMoney backYes
Nov 18, 2016Credit cardsRewardsMDExplainedYes
Apr 27, 2016Credit cardsRewardsORExplainedYes
Feb 3, 2016Credit cardsRewardsORMoney backYes
Jan 10, 2013Credit cardsRewardsMDExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience