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Case file

Mortgages

Complaint 20236531 USAA

Fixed
Company
USAA
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Payment process
From
Nevada 89121
Filed by
Postal mail
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 13, 2026Complaint received
  2. Mar 13, 2026Sent to USAA
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More USAA complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 19, 2026MortgagesTrouble during payment processLien releaseMIExplainedYes
Aug 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Jul 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Jul 10, 2026MortgagesTrouble during payment processFees chargedMNExplainedYes
Jul 8, 2026MortgagesTrouble during payment processLien releaseFLFixedYes
Jun 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
May 23, 2026MortgagesTrouble during payment processLien releaseCAExplainedYes
May 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMNExplainedYes
Apr 3, 2026MortgagesTrouble during payment processInterest rateLAExplainedYes
Jan 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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