Case file
Mortgages
Complaint 25846599 USAA
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 26, 2026Complaint received
- Oct 2, 2026Sent to USAA (37 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More USAA complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 19, 2026 | Mortgages | Trouble during payment processLien release | MI | Explained | Yes |
| Jul 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | VA | Explained | Yes |
| Jul 10, 2026 | Mortgages | Trouble during payment processFees charged | MN | Explained | Yes |
| Jul 8, 2026 | Mortgages | Trouble during payment processLien release | FL | Fixed | Yes |
| Jun 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | Explained | Yes |
| May 23, 2026 | Mortgages | Trouble during payment processLien release | CA | Explained | Yes |
| May 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MN | Explained | Yes |
| Apr 3, 2026 | Mortgages | Trouble during payment processInterest rate | LA | Explained | Yes |
| Mar 13, 2026 | Mortgages | Trouble during payment processPayment process | NV | Fixed | Yes |
| Jan 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | Yes |
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