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Student loans

Complaint 20346135 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Problem lowering your monthly payments
From
Colorado 80014
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 13, 2026Complaint received
  2. Mar 23, 2026Sent to College Assist (10 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
May 29, 2025Student loansStruggling to repay your loanProblem with your payment planORExplainedYes
Apr 21, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNCExplainedYes
Jan 3, 2020Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Nov 26, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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