Complaint 4316558 College Assist

Explained

Company: College Assist
Product: Student loan · Federal student loan servicing
Issue: Struggling to repay your loan
Detail: Can't get other flexible options for repaying your loan
From: North Carolina 28208
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Apr 21, 2021Complaint received
Apr 21, 2021Sent to College Assist
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about struggling to repay your loan

Received	About	Issue	State	Answer	On time
Mar 13, 2026	Student loans	Struggling to repay your loanProblem lowering your monthly payments	CO	Explained	Yes
May 29, 2025	Student loans	Struggling to repay your loanProblem with your payment plan	OR	Explained	Yes
Jan 3, 2020	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	FL	Explained	Yes
Nov 26, 2018	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	CO	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works