Complaint log
College Assist complaint log
The newest complaints about College Assist, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
| Mar 13, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Feb 28, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 4, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 22, 2025 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| May 29, 2025 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Apr 24, 2023 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 5, 2022 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 17, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 28, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 21, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 7, 2021 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Mar 9, 2021 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 11, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 4, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jan 14, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jan 3, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 24, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Jul 17, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 23, 2019 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Dec 4, 2018 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Money back |
| Nov 26, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 22, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 16, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 20, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2017 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 10, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 31, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Apr 28, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 6, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 18, 2017 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Nov 30, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Oct 13, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Sep 16, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jul 20, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jun 9, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 26, 2016 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| May 9, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 5, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| May 2, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Money back |
| Apr 18, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 17, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Mar 30, 2016 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 23, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Mar 14, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Mar 3, 2016 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| May 24, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works