Case file
Mortgages
Complaint 20928712 Citibank
Fixed- Product
- Mortgage · Other type of mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 3, 2026Complaint received
- Apr 3, 2026Sent to Citibank
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 2, 2026 | Mortgages | Trouble during payment processPayment process | NY | Explained | Yes |
| Aug 24, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | NY | Explained | Yes |
| Aug 17, 2026 | Mortgages | Trouble during payment processPaying off the loan | PA | Explained | Yes |
| Aug 8, 2026 | Mortgages | Trouble during payment processPaying off the loan | NY | Explained | Yes |
| Jul 9, 2026 | Mortgages | Trouble during payment processPaying off the loan | IL | Fixed | Yes |
| Jul 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | PA | Explained | Yes |
| Jun 3, 2026 | Mortgages | Trouble during payment processPayment process | VA | Explained | Yes |
| May 4, 2026 | Mortgages | Trouble during payment processPayment process | CT | Explained | Yes |
| May 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CO | Explained | Yes |
| Mar 20, 2026 | Mortgages | Trouble during payment processPayment process | NV | Explained | Yes |
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