Case file
Mortgages
Complaint 21368229 PenFed Credit Union
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 18, 2026Complaint received
- Apr 18, 2026Sent to PenFed Credit Union
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More PenFed Credit Union complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | PA | Money back | Yes |
| Oct 23, 2026 | Mortgages | Trouble during payment processPaying off the loan | MI | Money back | Yes |
| Oct 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | IN | In progress | Yes |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | IL | Explained | Yes |
| Oct 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | Yes |
| Sep 22, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Sep 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Money back | Yes |
| Sep 11, 2026 | Mortgages | Trouble during payment processPayment process | TX | Fixed | Yes |
| Aug 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | PA | Explained | Yes |
| Aug 5, 2026 | Mortgages | Trouble during payment processPayment process | TX | Explained | Yes |
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