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Money transfers & apps

Complaint 21496821 Truist

Explained
Company
Truist
Product
Money transfer, virtual currency, or money service · International money transfer
From
North Carolina 27377
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 22, 2026Complaint received
  2. May 4, 2026Sent to Truist (12 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026Money transfers & appsMoney was not available when promisedVAExplainedYes
Aug 12, 2026Money transfers & appsMoney was not available when promisedNYExplainedYes
Jun 26, 2026Money transfers & appsMoney was not available when promisedTXExplainedYes
Jun 24, 2026Money transfers & appsMoney was not available when promisedVAFixedYes
May 8, 2026Money transfers & appsMoney was not available when promisedFLExplainedYes
Mar 29, 2026Money transfers & appsMoney was not available when promisedNJExplainedYes
Mar 19, 2026Money transfers & appsMoney was not available when promisedTNExplainedYes
Jan 22, 2026CryptoMoney was not available when promisedGAExplainedYes
Dec 23, 2025Money transfers & appsMoney was not available when promisedSCExplainedYes
Nov 10, 2025Money transfers & appsMoney was not available when promisedTNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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