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Case file

Student loans

Complaint 2160288 Automated Collection Services

Explained
Product
Student loan · Federal student loan servicing
Detail
Having problems with customer service
From
New Jersey 07090
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 14, 2016Complaint received
  2. Oct 18, 2016Sent to Automated Collection Services (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Automated Collection Services complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 27, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledALExplainedNo
Mar 14, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNYExplainedYes
Mar 27, 2015Student loansDealing with my lender or servicerDon't agree with fees chargedTNExplainedNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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