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Case file

Mortgages

Complaint 22027871 Southwest Business

Explained
Product
Mortgage · FHA mortgage
Detail
Paying off the loan
From
Texas 77506
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. May 8, 2026Complaint received
  2. Jun 15, 2026Sent to Southwest Business (38 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Southwest Business complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 17, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 8, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALExplainedYes
Aug 12, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyGAExplainedYes
Jun 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Apr 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Feb 22, 2026MortgagesTrouble during payment processFees chargedTXExplainedYes
Dec 31, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceWVExplainedYes
Oct 16, 2025MortgagesTrouble during payment processPayment processTXExplainedYes
Sep 27, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Aug 4, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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