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Case file

Credit reporting

Complaint 22071066 Carvana Group

Explained
Product
Credit reporting or other personal consumer reports · Credit reporting
Detail
Problem with product or service terms changing
From
Washington 98012
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. May 11, 2026Complaint received
  2. May 11, 2026Sent to Carvana Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Carvana Group complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Dec 22, 2025Auto loans & leasesCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceMIExplainedYes
Sep 4, 2025Auto loans & leasesCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceMIExplainedYes
Aug 6, 2024Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedFLExplainedYes
Aug 25, 2023Credit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingMIExplainedYes
Sep 17, 2022Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNYExplainedYes
Aug 17, 2022Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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