Auto lender · complaint record
Carvana Group complaints
Filed under Carvana Group, LLC
Consumers have filed 1,269 complaints about Carvana Group since 2015, 240 of them in the last 12 months (-27% on the year before). It answered 99.2% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is managing the loan or lease. It is the 12th most complained-about of 193 auto lenders this year.
Average response record. How it works
- Complaints on record
- 1,269
- Last 12 months
- 240
- Answered on time
- 99.2%
- Closed with relief
- 0%
- Last 30 days
- 8
- Rank
- #12 of 193
Since June 2015
-27% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Oct 29, 2026
Most complained-about auto lenders
Carvana Group complaints by month
The busiest month was July 2025 (48 complaints). Complaints in the last 12 months are down 27% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Carvana Group answered last 12 months
- Closed with explanation240100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599.2% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-27% vs last year
What Carvana Group complaints are about
Top Carvana Group problems last 12 months
Inside "Managing the loan or lease"
- Problem with additional products or services purchased with the loan 95
- Billing problem 62
- Problem with fees charged 50
- Problem with the interest rate 22
- Loan sold or transferred to another company 18
Where Carvana Group complaints come from
Most complaints: Georgia (137), California (128), Texas (120), Florida (90), Pennsylvania (67).
Carvana Group compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Byrider FranchisingAuto loans & leases | 55 | 316 | C |
| 2 | Veros CreditAuto loans & leases | 51 | 255 | C |
| 3 | America First Federal Credit UnionAuto loans & leases | 12 | 245 | F |
| 4 | Carvana GroupAuto loans & leases | 56 | 240 | C |
| 5 | Americas Car-MartAuto loans & leases | 43 | 226 | D |
| 6 | LendbuzzAuto loans & leases | 45 | 220 | D |
| 7 | TeslaAuto loans & leases | 9 | 201 | F |
| 8 | Driveway FinanceAuto loans & leases | 54 | 137 | C |
Compare side by side: Carvana Group vs Byrider Franchising · Carvana Group vs Veros Credit · Carvana Group vs America First Federal Credit Union · Carvana Group vs Americas Car-Mart
What people say about Carvana Group
All experiencesNo experiences with Carvana Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Carvana Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 26, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Oct 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 23, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 21, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Oct 20, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 19, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 16, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 10, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 9, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Oct 9, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Carvana Group
How many complaints does Carvana Group have?
Carvana Group has 1,269 complaints on record since June 2015, including 240 in the last 12 months and 8 in the last 30 days. That makes it number 300 of every company by complaints this year.
Does Carvana Group respond to complaints?
Yes. Carvana Group answered 99.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 56/100 (grade C).
What do people complain about most with Carvana Group?
The most common problems are managing the loan or lease (247), getting a loan or lease (384), improper use of your report (215).
Is Carvana Group legit?
Carvana Group is a real company with a public complaint record: consumers have complained about it 1,269 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Carvana Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Carvana Group going up or down?
Down. There were 240 complaints in the last 12 months against 327 in the 12 before (-27%). See every month.
How do I file a complaint against Carvana Group?
Complain to Carvana Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Carvana Group complaints come from?
Most come from Georgia (137), California (128), Texas (120). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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