Complaint log
Carvana Group complaint log
The newest complaints about Carvana Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 26, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Oct 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 23, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 21, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Oct 20, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 19, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 16, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 10, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 9, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Oct 9, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Oct 6, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 5, 2026 | Auto loans & leases | Getting a loan or leaseProblem with a trade-in | Explained |
| Oct 4, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 30, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 29, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 25, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 21, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 16, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 11, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Sep 10, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 8, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 7, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 4, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Aug 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 28, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 27, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 26, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Aug 24, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 20, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Aug 19, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 14, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Aug 13, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 13, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 10, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 6, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 3, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 2, 2026 | Debt collection | Electronic communicationsContacted before 8am or after 9pm | Explained |
| Jul 31, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Jul 31, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 31, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jul 30, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 27, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works