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Case file

Prepaid & gift cards

Complaint 22072496 Netspend

Explained
Company
Netspend
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
New Jersey 07008
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 11, 2026Complaint received
  2. May 11, 2026Sent to Netspend
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentPAExplainedYes
Nov 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardSCExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMNExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Oct 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Oct 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNEExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardAZExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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