Case file
Mortgages
Complaint 22556273 Citizens Bank
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Delays with the closing process
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- May 26, 2026Complaint received
- May 26, 2026Sent to Citizens Bank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citizens Bank complaints about closing on a mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 26, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | NY | Explained | Yes |
| Oct 17, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | NH | Explained | Yes |
| Oct 7, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | NY | Explained | Yes |
| Oct 1, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | MA | Explained | Yes |
| Sep 19, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | PA | Explained | Yes |
| Sep 11, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | MA | Explained | Yes |
| Sep 10, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | NY | Explained | Yes |
| Aug 5, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | MA | Explained | Yes |
| Jun 18, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | NY | Explained | Yes |
| Apr 30, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | NY | Explained | Yes |
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