Mortgages
Closing on a mortgage
Consumers have filed 19,519 complaints about this, 2,687 in the last 12 months (+41%), against 1,169 companies. The most complained-about is Rocket Mortgage. Companies closed 7% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 12, 2026 | E Mortgage Capital | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 12, 2026 | Security Service Federal Credit Union | Mortgages | Closing on a mortgageFees or costs after closing | In progress |
| Nov 10, 2026 | Security National Financial | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 10, 2026 | Vanderbilt Mortgage & Finance | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | In progress |
| Nov 10, 2026 | Navy Federal Credit Union | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Nov 10, 2026 | PNC Bank | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Nov 6, 2026 | Taylor Morrison Home Funding | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 6, 2026 | Virginia Housing Development Authority | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 5, 2026 | Broker Solutions | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Nov 5, 2026 | Rocket Mortgage | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Nov 4, 2026 | Freedom Mortgage | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Nov 4, 2026 | Carrington Mortgage Services | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Nov 4, 2026 | PennyMac | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Nov 3, 2026 | Rocket Mortgage | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 3, 2026 | Go Rascal | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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