Case file
Student loans
Complaint 2279618 SunTrust
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Need information about my balance/terms
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 7, 2017Complaint received
- Jan 10, 2017Sent to SunTrust (3 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 3, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | GA | Explained | Yes |
| Feb 28, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | NJ | Fixed | Yes |
| Feb 15, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | CA | Explained | Yes |
| Feb 2, 2017 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | OH | Explained | Yes |
| Jul 27, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | NJ | Explained | Yes |
| Jul 7, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | FL | Money back | Yes |
| May 11, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | MI | Explained | Yes |
| Apr 28, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MO | Explained | Yes |
| Apr 27, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | CO | Explained | Yes |
| Apr 11, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | DC | Explained | Yes |
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