Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 25, 2020 | Mortgages | Trouble during payment process | Fixed |
| Feb 24, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Feb 21, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 19, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 19, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Feb 18, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 18, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 18, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 18, 2020 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Feb 17, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Feb 17, 2020 | Mortgages | Struggling to pay mortgage | Money back |
| Feb 15, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 14, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 14, 2020 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 14, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 14, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Feb 14, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Feb 13, 2020 | Payday & personal loans | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 13, 2020 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Feb 12, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Feb 12, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 12, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 12, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 11, 2020 | Bank accounts | Closing an accountCompany closed your account | Fixed |
| Feb 11, 2020 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 10, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Feb 10, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Feb 10, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 10, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Feb 10, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 10, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Feb 10, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Feb 10, 2020 | Mortgages | Closing on a mortgage | Explained |
| Feb 9, 2020 | Mortgages | Trouble during payment process | Fixed |
| Feb 8, 2020 | Mortgages | Trouble during payment process | Explained |
| Feb 7, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 7, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 6, 2020 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Feb 6, 2020 | Mortgages | Trouble during payment process | Fixed |
| Feb 6, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 6, 2020 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Feb 5, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 5, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 4, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 4, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 4, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 4, 2020 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Feb 4, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 3, 2020 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Fixed |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works