Bank · complaint record
SunTrust complaints
Filed under SUNTRUST BANKS, INC.
Consumers have filed 9,634 complaints about SunTrust since 2011, none in the last 12 months. It answered 99.9% on time and closed 25% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9,634
- Last 12 months
- 0
- Answered on time
- 99.9%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Feb 25, 2020
SunTrust complaints by month
The busiest month was September 2016 (151 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How SunTrust answered all time
- Closed with monetary relief1,30113.5%
- Closed with non-monetary relief9179.5%
- Closed with relief1651.7%
- Closed with explanation6,89671.6%
- Closed860.9%
- Closed without relief2692.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What SunTrust complaints are about
Top SunTrust problems
Where SunTrust complaints come from
Most complaints: Florida (2,284), Georgia (1,558), Virginia (998), Maryland (763), North Carolina (745).
SunTrust compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | SunTrustBank accounts | - | 0 | - |
Compare side by side: SunTrust vs Bancfirst · SunTrust vs Banner · SunTrust vs Customers Bancorp · SunTrust vs RBC Bank
What people say about SunTrust
All experiencesNo experiences with SunTrust yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest SunTrust complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 25, 2020 | Mortgages | Trouble during payment process | Fixed |
| Feb 24, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Feb 21, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 19, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 19, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Feb 18, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 18, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 18, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 18, 2020 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Feb 17, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Feb 17, 2020 | Mortgages | Struggling to pay mortgage | Money back |
| Feb 15, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about SunTrust
How many complaints does SunTrust have?
SunTrust has 9,634 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does SunTrust respond to complaints?
Yes. SunTrust answered 99.9% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with SunTrust?
The most common problems are loan modification,collection,foreclosure (1,409), managing an account (1,097), account opening, closing, or management (1,044).
Is SunTrust legit?
SunTrust is a real company with a public complaint record: consumers have complained about it 9,634 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is SunTrust legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against SunTrust?
Complain to SunTrust in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most SunTrust complaints come from?
Most come from Florida (2,284), Georgia (1,558), Virginia (998). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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