Case file
Credit reporting
Complaint 22870447 Capital One
Explained- Product
- Credit reporting or other personal consumer reports · Other personal consumer report
- Detail
- Problem with product or service terms changing
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jun 3, 2026Complaint received
- Jun 3, 2026Sent to Capital One
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Capital One complaints about identity theft protection or other monitoring services
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Credit reporting | Identity theft protection or other monitoring servicesDidn't receive services that were advertised | KS | Explained | Yes |
| Sep 26, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | CA | Fixed | Yes |
| Sep 16, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | CA | Explained | Yes |
| Sep 4, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | CA | Explained | Yes |
| Aug 22, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | TX | Explained | Yes |
| Aug 4, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | AZ | Fixed | Yes |
| Jun 26, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | MI | Explained | Yes |
| Jun 9, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | NY | Explained | Yes |
| Jan 28, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | FL | Explained | Yes |
| Aug 19, 2025 | Credit reporting | Identity theft protection or other monitoring servicesProblem with product or service terms changing | NY | Explained | Yes |
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