Case file
Credit reporting
Complaint 24934781 Capital One
Fixed- Product
- Credit reporting or other personal consumer reports · Other personal consumer report
- Detail
- Problem canceling credit monitoring or identify theft protection service
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Aug 4, 2026Complaint received
- Aug 21, 2026Sent to Capital One (17 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Capital One complaints about identity theft protection or other monitoring services
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Credit reporting | Identity theft protection or other monitoring servicesDidn't receive services that were advertised | KS | Explained | Yes |
| Sep 26, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | CA | Fixed | Yes |
| Sep 16, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | CA | Explained | Yes |
| Sep 4, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | CA | Explained | Yes |
| Aug 22, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | TX | Explained | Yes |
| Jun 26, 2026 | Credit reporting | Identity theft protection or other monitoring servicesReceived unwanted marketing or advertising | MI | Explained | Yes |
| Jun 9, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | NY | Explained | Yes |
| Jun 3, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem with product or service terms changing | NV | Explained | Yes |
| Jan 28, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | FL | Explained | Yes |
| Aug 19, 2025 | Credit reporting | Identity theft protection or other monitoring servicesProblem with product or service terms changing | NY | Explained | Yes |
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