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Case file

Prepaid & gift cards

Complaint 22996626 Bank of America

Explained
Product
Prepaid card · Gift card
Detail
Trouble getting information about the card
From
New York 10453
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 8, 2026Complaint received
  2. Jun 8, 2026Sent to Bank of America
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Bank of America complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 28, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardAZExplainedYes
Sep 4, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Aug 29, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountCAExplainedYes
Aug 13, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card account-Money backYes
Jul 16, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardCAExplainedYes
Jul 13, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMCAExplainedYes
Jul 8, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNJExplainedYes
Jun 20, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositCAExplainedYes
Jun 5, 2026Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMCAExplainedYes
May 12, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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