Case file
Mortgages
Complaint 23305279 Chrysalis
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Confusing or misleading advertising or marketing
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 17, 2026Complaint received
- Jun 17, 2026Sent to Chrysalis
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Chrysalis complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | SC | In progress | Yes |
| Oct 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | FL | In progress | Yes |
| Sep 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | OK | Explained | Yes |
| Sep 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | TX | Explained | Yes |
| Sep 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | VA | Explained | Yes |
| Aug 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | OH | Explained | Yes |
| Jul 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | FL | Explained | Yes |
| Jun 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | VA | Explained | Yes |
| May 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CA | Explained | Yes |
| May 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | AL | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.