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Case file

Payday & personal loans

Complaint 23768723 Truist

Explained
Company
Truist
Product
Payday loan, title loan, personal loan, or advance loan · Personal line of credit
From
Georgia 30291
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 1, 2026Complaint received
  2. Jul 1, 2026Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about problem with the payoff process at the end of the loan

ReceivedAboutIssueStateAnswerOn time
Oct 26, 2026Payday & personal loansProblem with the payoff process at the end of the loanGAIn progressYes
Oct 6, 2026Payday & personal loansProblem with the payoff process at the end of the loanNJExplainedYes
Aug 14, 2026Payday & personal loansProblem with the payoff process at the end of the loanTXExplainedYes
Jun 5, 2026Payday & personal loansProblem with the payoff process at the end of the loanMNExplainedYes
May 21, 2026Payday & personal loansProblem with the payoff process at the end of the loanFLExplainedYes
May 4, 2026Payday & personal loansProblem with the payoff process at the end of the loanPAExplainedYes
Apr 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanAZFixedYes
Feb 27, 2026Payday & personal loansProblem with the payoff process at the end of the loanTXExplainedYes
Dec 27, 2025Payday & personal loansProblem with the payoff process at the end of the loanUTFixedYes
Dec 11, 2025Payday & personal loansProblem with the payoff process at the end of the loanNCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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