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Case file

Student loans

Complaint 2383164 Higher Education Servicing

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are handled
From
Texas 76063
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company disputes the facts presented in the complaint
  1. Mar 13, 2017Complaint received
  2. Jul 25, 2017Sent to Higher Education Servicing (134 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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