Complaint log
Higher Education Servicing complaint log
The newest complaints about Higher Education Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 15, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 15, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 23, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 15, 2026 | Credit reporting | Problem with fraud alerts or security freezes | Explained |
| Mar 3, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Dec 26, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Dec 13, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 19, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Jul 16, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 5, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 10, 2025 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Apr 10, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 28, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 14, 2025 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 21, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 16, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 20, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 14, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 29, 2024 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 15, 2024 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 22, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 31, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Jan 22, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 4, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 11, 2023 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 18, 2023 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 19, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 28, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 12, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 19, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 8, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 1, 2019 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 23, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 5, 2018 | Student loans | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 31, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 7, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Sep 15, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 26, 2017 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 13, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works