Case file
Bank accounts
Complaint 24090597 NBT Bancorp
Explained- Product
- Checking or savings account · Checking account
- Detail
- Transaction was not authorized
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jul 10, 2026Complaint received
- Jul 11, 2026Sent to NBT Bancorp (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More NBT Bancorp complaints about problem with a lender or other company charging your account
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 1, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | PA | Fixed | Yes |
| Apr 15, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | NY | Fixed | Yes |
| Mar 19, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Explained | Yes |
| Nov 18, 2025 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | NY | Explained | Yes |
| Oct 23, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Explained | Yes |
| Apr 23, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Explained | Yes |
| Dec 10, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Money back | Yes |
| Oct 22, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Money back | Yes |
| May 9, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | - | Money back | Yes |
| Jan 5, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | NY | Explained | Yes |
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