Bank accounts

Problem with a lender or other company charging your account

Consumers have filed 46,551 complaints about this, 12,770 in the last 12 months (+44%), against 602 companies. The most complained-about is Chime. Companies closed 18% of these with relief.

Companies with the most

Last 12 months.

In more detail

Transaction was not authorized38,03782%
Money was taken from your account on the wrong day or for the wrong amount5,52512%
Can't stop withdrawals from your account2,9896%

By month

2023202420252026

Latest full monthThis month so farPeak: 1,204 in October 2026

By state

Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

Received	Company	About	Issue	State	Answer	On time
Nov 13, 2026	Bank of America	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	TX	In progress	Yes
Nov 13, 2026	Bank of America	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	GA	In progress	Yes
Nov 13, 2026	Bank of America	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CA	In progress	Yes
Nov 13, 2026	Bank of America	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	MA	In progress	Yes
Nov 13, 2026	Bank of America	Bank accounts	Problem with a lender or other company charging your accountCan't stop withdrawals from your account	MA	In progress	Yes
Nov 12, 2026	Navy Federal Credit Union	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	FL	In progress	Yes
Nov 12, 2026	Navy Federal Credit Union	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	FL	In progress	Yes
Nov 12, 2026	Block	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	NY	In progress	Yes
Nov 12, 2026	Navy Federal Credit Union	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	TN	In progress	Yes
Nov 11, 2026	Boeing Employees' Credit Union	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	WA	In progress	Yes
Nov 11, 2026	Ally Financial	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	DE	In progress	Yes
Nov 10, 2026	PNC Bank	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	OH	In progress	Yes
Nov 10, 2026	Navy Federal Credit Union	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CA	In progress	Yes
Nov 10, 2026	PNC Bank	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	MI	In progress	Yes
Nov 10, 2026	PNC Bank	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	MD	In progress	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 13 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works