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Credit reporting

Complaint 24184497 Shellpoint Mortgage Servicing

Explained
Product
Credit reporting or other personal consumer reports · Credit reporting
Detail
Information belongs to someone else
From
Texas 78230
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 14, 2026Complaint received
  2. Aug 3, 2026Sent to Shellpoint Mortgage Servicing (20 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about incorrect information on your report

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLIn progressYes
Oct 27, 2026MortgagesIncorrect information on your reportAccount status incorrectNCIn progressYes
Oct 26, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportDEIn progressYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLIn progressYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAIn progressYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectLAIn progressYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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