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Student loans

Complaint 2444503 AES / PHEAA

Explained
Product
Student loan · Non-federal student loan
Detail
Trouble with how payments are handled
From
New Jersey 07310
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 20, 2017Complaint received
  2. Apr 21, 2017Sent to AES / PHEAA (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More AES / PHEAA complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 21, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceMNExplainedYes
Apr 21, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledSDExplainedYes
Apr 21, 2017Student loansDealing with my lender or servicerReceived bad information about my loanMNExplainedYes
Apr 21, 2017Student loansDealing with my lender or servicerDon't agree with fees chargedNMExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledNJExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerKeep getting calls about my loanNEExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledNYMoney backYes
Apr 20, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledILExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceNEExplainedYes
Apr 19, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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