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Case file

Prepaid & gift cards

Complaint 24481415 Wells Fargo

Explained
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting a working replacement card
From
New Jersey 08742
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 22, 2026Complaint received
  2. Jul 22, 2026Sent to Wells Fargo
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Wells Fargo complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Jul 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNJExplainedYes
Jun 4, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardWAExplainedYes
Jan 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardORExplainedYes
Oct 28, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardVAExplainedYes
May 23, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
May 12, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNYExplainedYes
Apr 16, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNCExplainedYes
Dec 12, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes
Jul 13, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardTXExplainedYes
Apr 25, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNVExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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