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Case file

Credit reporting

Complaint 24661243 USAA

Explained
Company
USAA
Product
Credit reporting or other personal consumer reports · Other personal consumer report
Detail
Difficulty submitting a dispute or getting information about a dispute over the phone
From
Montana 598XX
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 28, 2026Complaint received
  2. Jul 28, 2026Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about problem with a company's investigation into an existing issue

ReceivedAboutIssueStateAnswerOn time
Sep 14, 2026Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportGAExplainedYes
Jun 10, 2026Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportTXExplainedYes
Jun 7, 2026Credit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeWIExplainedYes
May 1, 2026Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportCAExplainedYes
Apr 9, 2026Credit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneGAExplainedYes
Mar 8, 2026Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportTXExplainedYes
Feb 28, 2026Credit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeNMExplainedYes
Jan 8, 2026Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportMTExplainedYes
Dec 5, 2025Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportFLExplainedYes
Dec 1, 2025Credit reportingProblem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phoneFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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