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Case file

Prepaid & gift cards

Complaint 24693306 Regions Bank

Explained
Product
Prepaid card · Payroll card
Detail
Problem using the card to withdraw money from an ATM
From
Utah 84107
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 28, 2026Complaint received
  2. Jul 29, 2026Sent to Regions Bank (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Regions Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 14, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personCAExplainedYes
Mar 8, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMIExplainedYes
Mar 7, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personTXExplainedYes
Nov 12, 2025Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMMSExplainedYes
Aug 4, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineLAExplainedYes
Mar 13, 2025Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMKYExplainedYes
Mar 4, 2025Prepaid & gift cardsTrouble using the cardProblem with direct depositILExplainedYes
Dec 21, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositAZExplainedYes
Jul 17, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositILExplainedYes
Apr 22, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositCAMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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