Case file
Credit reporting
Complaint 25424286 Citibank
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Problem canceling credit monitoring or identify theft protection service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 16, 2026Complaint received
- Aug 16, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 6, 2026 | Credit cards | Credit monitoring or identity theft protection servicesBilling dispute for services | CO | Explained | Yes |
| Oct 23, 2026 | Credit cards | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | MI | Explained | Yes |
| Oct 1, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | LA | Explained | Yes |
| Sep 23, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | LA | Explained | Yes |
| Sep 21, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | AZ | Explained | Yes |
| Aug 28, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | LA | Explained | Yes |
| Aug 27, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Money back | Yes |
| Aug 22, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | NY | Explained | Yes |
| Aug 19, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | TX | Explained | Yes |
| Aug 16, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | UT | Explained | Yes |
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